Privacy Policy

At IT PRO, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our managed IT services in the Vancouver metropolitan area and surrounding communities.

By accessing our website or engaging with our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We collect personal information when you:

• Submit a contact or service request form
• Contact us by phone, email, or text
• Request details about our IT services
• Use interactive features on our website

This may include:

• Name
• Email address
• Phone number
• Business address or service location
• Details or messages you provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser and device type
• Pages visited and time spent
• Referral source
• General location (city or region)

We use cookies, analytics, and similar technologies to gather and analyze this data.

2. How We Use Your Information

Your information may be used to:

• Respond to service inquiries and provide information about our IT solutions
• Schedule appointments or consultations
• Improve website functionality and performance
• Send service-related communications
• Support customer service and coordinate IT service delivery
• Maintain website security and prevent misuse

We do not sell your personal information. For questions about how your information is used, contact us at
helpdesk@itpronw.com or call (855)-755-4600.

3. Sharing Your Information

We may share your information with trusted third parties, such as:

• Website hosting providers
• Email or customer management platforms
• Analytics services
• Service partners or contractors as needed to deliver IT services

These partners are required to use your information only to support our business operations and must protect your data.

We do not sell, rent, or trade your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Enable website functionality
• Analyze site usage and traffic
• Enhance your experience on our site

You can manage cookies through your browser settings. Disabling cookies may limit some website features.

5. Data Security

We use reasonable measures to protect your information from:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

While no online system is completely secure, we implement safeguards to help protect your information.

6. Your Choices & Rights

You may request to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, contact us at
helpdesk@itpronw.com or (855)-755-4600.

7. Links to Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page. Continued use of our website indicates acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: helpdesk@itpronw.com
Phone: (855)-755-4600